Certification of the best debt collection agencies
The Association of Certified Collection Agencies Switzerland eV accompanies debt collection companies on their way to the best possible quality assurance.
Together with the teams of the debt collection companies, we pursue the approach of a holistic management strategy.
So that your debt collection agency can also benefit from valuable synergies, we help you to integrate various quality assurance modules in a targeted manner.
The success of your company is a matter close to our hearts.
Your debt collection certification cycle
Before certification is after certification. The cycle for certification therefore consists of a basic certification in the first year and a monitoring audit in the following year.
This ensures that your debt collection agency always complies with the currently valid certification statutes and implements the requirements in practice.
If you have successfully achieved the basic certification, compliance with the requirements will be anonymously checked by our audit team in the following year.
Certified debt collection company
The audit includes a review of all certification documentation. This includes the determination of a basic certification capability of your debt collection agency and a physical on-site inspection.
In the on-site inspection, the adequate implementation of all documented work processes (requirements for successful certification) of your debt collection agency is determined and assessed. This check takes place without prior registration; it also includes tests and interviews with your employees and managers.